Case Study

OHS

Online Home Shop (OHS) is a fast-growing UK-based online retailer specializing in home textiles and soft furnishings. Since 2020, Ronis has served as their principal technology and development partner—maintaining their platform, building integrations, and enabling growth-driven technical initiatives.

Platform

Magento

Industry

Home & Living | Home Furnishings Ecommerce

OHS

Platform Foundation

AWS Migration

We migrated OHS from legacy on-premise servers to AWS, implementing autoscaling and load balancing for improved reliability and performance.

Result:

Seamless migration with zero downtime, establishing a scalable foundation for future growth.

Website Redesign

Complete UX overhaul focused on conversion optimization, streamlined navigation, and mobile responsiveness within their Magento 2 platform.

Result:

Steady growth exceeding 50% year-on-year, with improved conversion rates and reduced cart abandonment.

Platform Foundation

Growth & Customer Experience

VIP Rewards Membership

Integrated premium delivery service with Linnworks warehouse management, providing exclusive fulfillment for high-value customers.

Result:

Increased order frequency and measurable revenue uplift from VIP segment.

Enhanced Search (Klevu)

Implemented AI-driven search with dynamic filtering and real-time indexing for improved product discovery.

Result:

Significantly improved conversion rates and site usability.

User-Generated Content

Integrated LoudCrowd SDK to showcase authentic customer and influencer content across product pages.

Result:

Enhanced social proof and customer trust through community engagement.

Case Study

Operational Efficiency

Custom Returns Portal

Built self-service returns system integrated with Yodel, Zendesk, and Linnworks—automating the entire returns workflow.

Result:

Reduced customer service overhead, faster resolution times, improved retention.

Multi-Wishlist Functionality

Custom Magento module enabling customers to create, manage, and share multiple themed wishlists.

Result:

Increased engagement, organic customer acquisition through sharing, new remarketing opportunities.

Operational Efficiency
Operational Efficiency
Case Study

Results

Since 2020, our partnership has delivered:

  • 50%+ year-on-year growth in revenue and customer base
  • Robust, scalable cloud infrastructure
  • Enhanced customer experience across the entire journey
  • Streamlined operations and fulfillment
  • Position as a leading UK home products retailer

Key Integrations:

Magento 2, AWS, Klaviyo, Stripe, Klarna, Amazon Pay, Linnworks, Yodel, Zendesk, Klevu, LoudCrowd